Payments, credits & refunds

Prices are displayed in USD unless checkout says otherwise. The final payable total, applicable taxes and billing interval are disclosed at checkout. Stripe processes payments. Use only payment methods you are authorized to use. Prices can change for future purchases; a policy update does not retroactively alter a completed transaction.

KOOK and KOOKi share an account credit balance. Credits pay for eligible AI actions and are distinct from cash earnings. They are not cryptocurrency, an investment, a bank deposit or a promise of cash redemption. A credit purchase does not itself establish output copyright or resale rights.

Current action rates are 10 credits for a KOOK song and 1 credit for paid assistant messages. KOOKi uses 1 credit per assistant message, 2 for lyrics, 10 for a song, 15 for a lyric-video add-on and 25 for a song plus video. Replay of already generated audio does not use credits. Regeneration is a new paid action. Check the action price shown before submitting; rates may change prospectively.

The available 100-credit pack is $4.99; other available packs and prices appear on the Credits page. No credit expiry, transferability or unused-balance guarantee is created by this policy. Ask support about any proposed change affecting existing balances; mandatory consumer protections continue to apply.

If paid generation fails, the service attempts to return the corresponding credits through its credit ledger. A confirmed credit return is different from a cash refund. Interrupted jobs or a failed refund attempt may require investigation; do not assume a message or an interrupted page proves either settlement or refund.

For a missing song, unexpected deduction or unconfirmed return, email support@muziq.co with the action time and account email. Do not immediately resubmit repeatedly, as each new request may be charged. We review service and payment records and correct substantiated errors, subject to applicable rights.

When Pro subscription checkout is available, review the monthly price, interval and included benefits there. Authorizing a recurring plan authorizes the disclosed recurring charges until properly canceled. Do not assume that signing out, stopping use or requesting a song refund cancels a subscription.

Contact support@muziq.co to request cancellation, identify the account and ask for written confirmation of the effective date. A self-service billing portal and renewal-credit lifecycle have not been verified as complete. Recurring plans must not be presented as fully operational until those delivery and cancellation safeguards have been verified. We do not promise proration or a renewal-credit grant that has not been confirmed; statutory cancellation and refund rights prevail.

For a completed KOOK exclusive sale, the buyer pays the listed song price, plus any separately disclosed applicable tax. KOOK deducts an 8% platform commission from that song price; the buyer does not pay an extra 8% commission. The seller's 92% net proceeds are recorded in a separate cash earnings wallet. For example, a $100 song price produces an $8 platform commission and $92 seller earnings before any separately applicable tax or adjustments.

KOOK collects payment and manages payouts manually. A cash-wallet balance is not an automatically completed bank transfer. Sellers request payout and provide lawful instructions; KOOK reviews and records a payment after sending it externally. We do not guarantee instant payment or a fixed payout deadline. Live platform-collected sales are subject to payment-provider approval and operational availability. Refunds, disputes or reversals can adjust earnings, and legal, tax or verification obligations may affect payout.

Request a cash refund or dispute review at support@muziq.co with the transaction reference and reason. Eligibility depends on applicable law, the purchase, delivery facts and any checkout-specific conditions. We do not impose a blanket ‘no refunds’ rule or waive statutory remedies for defective or undelivered digital services. Technical credit corrections do not automatically refund the original credit-pack payment.

A marketplace payment refund or dispute may affect wallet accounting but does not alone determine who may exploit the song. Rights remedies, certificates, prior use and reversal need separate review under the transaction and law. Do not assume refunding a sale automatically cancels all licences or restores every right. Contact support before any further sale or distribution of disputed rights. Sellers and buyers are responsible for their own applicable tax reporting; we do not promise tax advice.