Privacy policy

Music Equity Group LLC, based in Delaware, United States, operates KOOK and KOOKi at kookup.com. These brands share accounts, infrastructure, credits and payment services. Contact support@muziq.co for privacy questions or requests. This policy covers our websites and applications; independently operated linked services have their own policies.

We process information you provide, information created when you use the service and information necessary to operate accounts and payments.

• Account details: email, account identifier, display name, profile photo, preferences, verification status and access restrictions. Password handling is provided by our authentication service; administrators cannot view your password.
• Creative information: prompts, selected styles, lyrics, uploaded covers, generated artwork, audio, lyric-video materials, song titles, play counts, likes and sharing choices.
• KOOKi personalization: child first name or nickname, age, gender/pronoun choice, learning mode and subject supplied by the adult operator. Names and personal information may be retained in saved titles, lyrics and audio, even where other form details are only held during your visit.
• Transactions: credit purchases and usage, subscription status, buyer/seller details, listings, transfer certificates, payment references, cash earnings and payout instructions. Stripe processes card details; our application does not collect card numbers in its account tables.
• Operational information: account activity, last-seen times, application path, device/browser information, IP address, approximate IP-derived location, request metadata and errors. Account-linked activity can update approximately every minute during use. This is not device GPS tracking.

We use information to authenticate accounts, personalize and deliver generations, store and play creations, operate community discovery and likes, administer purchases and exclusive transfers, reconcile credits and earnings, provide support, investigate abuse and maintain service reliability. Profile preferences control available product-update choices; necessary account, security and transaction communications may still be sent.

Where applicable privacy law requires a legal basis, processing may rely on contract performance, legitimate interests such as service security, legal obligations or consent for processing that requires it. A service description or parent-operated label does not replace legally required consent.

Your Library is scoped to your account. Community Recent creations is a separate feature: eligible, non-hidden generated songs can appear to other signed-in users. KOOKi songs are currently included by default and can show their title and ‘For [child name] family’ attribution with playable audio. A child's name or personal details sung in a song can therefore be heard by others. The community response omits the written lyrics field, but that does not make sung lyrics private.

Use the eye/visibility control in Library to hide a song from Recent creations. Hiding removes it from future feed results; it does not delete the song, revoke already issued media links immediately or undo copies others already obtained. Do not submit sensitive details or a child's full name. Contact us before using personalization if you cannot accept the current sharing behavior. Public-sharing consent and other child-privacy safeguards require separate implementation and review; this notice alone does not provide those safeguards.

Lovable Cloud provides application infrastructure, account and media storage. AI requests pass through Lovable's AI Gateway to model providers: current music uses Google Lyria, and text assistance/lyrics and generated artwork use OpenAI models. Providers receive the prompts, lyrics, personalization or images needed for the relevant request. Model availability may change.

Stripe receives payment and transaction information. Platform location services, and an IP-location lookup service currently ipwho.is when platform data is unavailable, may process your IP address. Hosting and error-reporting services may process diagnostic information. Authorized administrators may access necessary operational, support, transaction and safety records under role-based controls.

We may disclose information where law requires, to address fraud or threats, to professional advisers under appropriate duties, or in a corporate transaction subject to applicable law. Do not assume a provider has zero retention or excludes all training use: provider processing, retention and training depend on its applicable agreement and account configuration. Regional confinement and provider training opt-outs have not been independently verified for this service.

Saved songs, media, profiles and transaction records remain stored so the service can provide your Library, rights records, support and accounting. We retain information for these purposes and applicable legal obligations; fixed category-by-category retention periods and backup-deletion timelines are not yet published. Hiding a song or signing out is not erasure.

Information may be processed in the United States and other countries used by our infrastructure and AI providers. We do not promise storage in a particular country. Where law requires safeguards for international transfers, the applicable provider arrangements and safeguards must be assessed; we do not claim an unverified transfer certification.

You can update your name, photo and preferences in Settings and hide your own songs from Recent creations. For access, correction, export, deletion, consent withdrawal, objection, restriction or an appeal of a privacy-request decision, email support@muziq.co from your account email. Identify the request and relevant songs, without sending passwords, payment-card details or identity documents unless we arrange a secure channel.

There is currently no verified self-service workflow that erases an account and all stored songs. We must verify the requester and assess storage cleanup, third-party copies, rights transfers and legally required transaction retention before confirming completion. We respond in accordance with applicable law and explain any legal exceptions. Available rights and appeal procedures depend on your location; you may also complain to the competent privacy authority. Contact us for applicable requests concerning sale, sharing, targeted advertising or recognized opt-out signals; this policy does not assert that all such controls are already implemented.

KOOKi is intended to be operated by parents and adult caregivers, not for children to open independent accounts. Read the Family privacy policy before submitting a child's information. Whether COPPA or another children's-privacy law applies depends on actual audience, collection and use—not this statement alone. Verifiable parental-consent, retention and deletion requirements remain separate launch obligations.

We publish material policy updates here with a revised date and provide additional notice where law requires. A change in policy text does not retroactively authorize processing that requires your consent.